Stephen Fisher

Day 2 | 25th September

What are the changing skillsets that Ops teams need to further develop to create a function prepared to thrive today and develop in line with future market trends?
To what extent is your firm prepared to attract and recruit the top talent that will enable your Ops function to secure a market leading position in terms of digital capabilities?
What strategies does your firm have in place that are enabling the transition of talent throughout cross functional teams and how is this helping levels of client retention?
How is your firm managing the transition from more traditional manual Ops processes to digital first processes and what does this mean in terms of the skillsets required to support this transition?